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TutorFlow

Privacy Policy

DPDP Act 2023 Compliant · Last Updated: June 4, 2026

Privacy Policy

Last Updated: June 4, 2026

Welcome to TutorFlow (accessible at tutorflow.in). We value your trust and are committed to protecting your personal data. This Privacy Policy outlines how TutorFlow Pvt Ltd ("Company", "we", "us", or "our") collects, uses, stores, processes, and protects your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act 2023) of India.

Our services are classified under SAC Code 999294 (Online Educational Services). Our Corporate Identification details and registration:

  • Data Controller: TutorFlow Pvt Ltd
  • GSTIN: [GSTIN Placeholder]

Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Data We Collect

As a Data Fiduciary under the DPDP Act 2023, we collect only the personal data necessary to provide you with our Services. This includes:

  • Tutor Registration Data: Name, email address, phone number, physical address, business registration details, and bank account information (for payouts via Razorpay).
  • Student Registration Data: Name, email address, phone number, and authentication details.
  • Usage and Technical Data: IP address, browser type, operating system, device information, and interaction logs with the platform.
  • Payment Information: Transaction IDs, payment status, and purchase history. Note that all payment processing is handled securely by our payment gateway partner, Razorpay. We do not store credit/debit card numbers or CVVs on our servers.

2. Purpose of Collection and Processing

We process your digital personal data only for lawful purposes based on your explicit consent or other legitimate uses permitted under the DPDP Act 2023:

  1. To create and manage your account.
  2. To facilitate the creation, hosting, and sale of online courses.
  3. To process payments, manage subscriptions, and process payouts.
  4. To communicate critical updates, transactional notifications, and respond to support queries.
  5. To monitor platform performance, resolve technical issues, and prevent fraud.

3. Data Storage and Processing Location

In strict compliance with Indian data protection guidelines, all personal data collected by TutorFlow is stored, processed, and maintained exclusively on servers located within the territory of India. We do not transfer your personal data outside India.

4. Data Retention Period

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or to comply with applicable legal, regulatory, or reporting requirements.

  • Active Accounts: Personal data is retained for the duration of your active account with us.
  • Deactivated Accounts: If you request account deletion, we schedule the deletion of all personal data, which is fully executed within thirty (30) days from the request date, except as required by law (e.g., financial ledger logs for tax compliance).
  • Transaction Logs: Payment and tax-related transaction records are retained for a minimum period of 8 years to meet corporate and tax law mandates in India.

5. Your Rights under DPDP Act 2023

Under the DPDP Act 2023, you (as the Data Principal) have specific rights regarding your personal data. You may exercise these rights at any time by contacting our Grievance Officer:

  • Right to Access: You have the right to request a summary of the personal data we hold about you and the processing activities undertaken.
  • Right to Correction and Erasure: You have the right to correct inaccurate data, complete incomplete data, or request the erasure of your personal data when it is no longer necessary for the purpose of collection.
  • Right to Consent Withdrawal: You may withdraw your consent for data processing at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Right of Grievance Redressal: You have the right to register a grievance with our Grievance Officer regarding any act or omission of the Company concerning the processing of your personal data.

To exercise these rights, please email us or submit a request through the customer support section of your dashboard.

6. Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer:

  • Name: Mr. Rohan Sharma
  • Designation: Grievance Officer, TutorFlow Pvt Ltd
  • Address: Level 4, Tech Park, Sector 62, Noida, Uttar Pradesh - 201301, India
  • Email: grievance@tutorflow.in
  • Response Timeline: We will acknowledge your grievance within 24 hours and resolve it within fifteen (15) business days as per the statutory requirements of the DPDP Act 2023.